Terms and Conditions

Effective Date: May 2026

Jurisdiction: Republic of Indonesia
E-Commerce Platform: Shopify
Payment Gateway: Midtrans (PT Midtrans, Go To Financial)
Shipping/Logistics Partner: Biteship (PT Selalu Siap Solusi)
Regulatory Authority: BPOM, Bank Indonesia, Kominfo

PREAMBLE

These Terms and Conditions govern the use of this online store and the purchase of all products offered herein. By accessing this website or placing an order, you agree to be legally bound by these terms in their entirety.

1. Acceptance of Terms

By accessing or making a purchase through our online store (powered by Shopify), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions and all applicable laws of the Republic of Indonesia. If you do not agree, please refrain from using this website or placing an order.

2. About Our Platform (Shopify)

This online store is hosted and operated using Shopify Inc., a third-party e-commerce platform. By using this store, you also agree to be bound by Shopify’s Terms of Service and Privacy Policy, available at shopify.com. We are an independent merchant using the Shopify platform and are solely responsible for the products, content, and services offered on this store. Shopify is not a party to any transaction between you and us.

3. Products and Health Disclaimer

• All herbal and natural products sold on this website are intended for general wellness purposes only. Please read the following carefully:
• Our products are categorized as traditional herbal products (Jamu / TR) in accordance with Indonesian National Agency of Drug and Food Control (BPOM) regulations
• Our products are not registered pharmaceuticals and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
• Product information provided on this website is for educational purposes only and does not constitute medical advice.
• You should consult a qualified medical professional or licensed herbalist before using any herbal product, especially if you are pregnant, breastfeeding, have a pre-existing medical condition, or are taking prescription medication.
• Individual results may vary. We do not guarantee any specific health outcome from the use of our products.
• All applicable products comply with registration and labelling requirements set by Badan Pengawas Obat dan Makanan (BPOM). BPOM registration numbers are displayed on relevant product pages where applicable.
  

4. Regulatory Compliance

All products and business operations are conducted in accordance with the laws of the Republic of Indonesia, including but not limited to: Law No. 36 of 2009 on Health (Undang-Undang Kesehatan), Government Regulation on Traditional Medicine (Obat Tradisional), BPOM regulations on the distribution of herbal and natural health products, and Law No. 11 of 2008 on Electronic Information and Transactions (UU ITE) as amended.

5. Orders and Pricing

The following terms apply to all purchases made through this online store:

• All prices are listed in Indonesian Rupiah (IDR) and include applicable taxes unless stated otherwise.
• We reserve the right to modify prices at any time without prior notice. The price displayed at the time your order is placed will be honored.
• Order confirmation will be sent to your registered email address and/or WhatsApp after successful payment verification, typically within 1x24 business hours during business days (Monday through Friday).
• We reserve the right to cancel any order in the event of pricing errors, stock unavailability, or suspected fraudulent activity, and will issue a full refund in such cases.
• By placing an order, you confirm that all information provided (name, address, contact details) is accurate and complete.
  

6. Resellers and Distributor Terms

Authorized resellers and distributors must:

• Not make unauthorized medical claims
• Follow BPOM-compliant marketing language
• Maintain proper storage conditions
• Sell products in original packaging only

We reserve the right to terminate partnerships for non-compliance.
Resellers are independently responsible for local licensing and tax compliance.

7. Payment via Midtrans

All payment transactions on this store are processed securely through Midtrans, a licensed Payment Service Provider (Penyedia Jasa Pembayaran) regulated by Bank Indonesia. The following terms apply:

• Accepted payment methods include: bank transfer (Virtual Account BCA, Mandiri, BNI, BRI, Permata), credit/debit cards (Visa, Mastercard), e-wallets (GoPay, OVO, ShopeePay, DANA, LinkAja), and Alfamart/Indomaret over-the-counter payment.
• Payment must be completed within the time limit displayed at checkout. Orders with expired payment instructions will be automatically cancelled.
• Midtrans employs industry-standard SSL encryption and complies with Bank Indonesia regulations on electronic payment systems. We do not store your full payment credentials on our servers.
• In the event of a payment dispute, please contact our customer service team. We will coordinate with Midtrans to resolve the issue as quickly as possible.
• By using the payment gateway, you also agree to Midtrans’ Terms of Use and Privacy Policy, available at midtrans.com.

Note: Midtrans is a product of PT Midtrans (a GoTo Financial company), licensed by Bank Indonesia as a Payment Service Provider.

8. Shipping and Delivery via Biteship

We use Biteship as our shipping aggregation platform to facilitate delivery of your orders. Biteship connects our store with multiple courier partners across Indonesia, including but not limited to JNE, J&T Express, SiCepat, AnterAja, Ninja Express, GoSend, and Grab Express. The available couriers and estimated delivery times will be displayed at checkout based on your location and the items in your order.

• Shipping Rates and Estimates
  Shipping rates are calculated in real-time at checkout based on the destination address, package weight and dimensions, and your chosen courier. Estimated delivery times are provided by the respective courier and are not guaranteed. We are not liable for delays caused by the courier, natural disasters, public holidays, or other circumstances beyond our control.
• Order Processing Time
  Orders are typically processed and handed over to the courier within 1–3 business days after successful payment confirmation, unless otherwise stated on the product page. Orders placed on weekends or public holidays will be processed on the next business day.
• Delivery Address
  You are responsible for providing an accurate and complete delivery address at checkout. We are not liable for failed deliveries or losses arising from incorrect or incomplete address information provided by you. Any re-delivery costs resulting from an incorrect address will be borne by the customer.
• Risk of Loss
  Risk of loss and title for products pass to you upon delivery to the courier. If your package is lost or damaged in transit, please contact us and we will assist in raising a claim with the relevant courier through Biteship. Our ability to resolve such cases is subject to the courier's claims policy.
• Tracking
  Once your order is shipped, you will receive a tracking number via email. You may track your shipment directly through the courier's website or via Biteship's tracking portal.

9. Export Market Clause 

For international orders:

• Customers/importers are responsible for compliance with destination country regulations.
• We do not guarantee customs clearance.
• Additional duties, taxes, or import restrictions are the responsibility of the buyer.
• Products may not be registered as medicine in other jurisdictions.

10. Returns, Refunds and Exchanges

We want you to be satisfied with your purchase. Subject to the conditions below, you may request a return or exchange within 48 hours of receiving your order.

• Eligible Returns
  - Returns are accepted in the following circumstances:
  - The item received is defective or damaged upon delivery
  - The wrong item was delivered
  - The item does not match the description on our website
• Non-Eligible Returns
  - Returns will not be accepted in the following cases:
  - Change of mind after purchase
  - Items that have been used, washed, or altered
  - Items returned beyond the 7-day return window
• Return Process
  To initiate a return, please contact our customer service with your order number, description of the issue, and supporting photographs or video. Approved returns must be shipped using a trackable courier. Return shipping costs are borne by the customer unless the return is due to our error.
• Refunds
  Approved refunds will be processed through Midtrans to your original payment method within 7–14 business days. Processing time may vary depending on your bank or payment provider. We will notify you by email once your refund has been initiated.

11. Intellectual Property

All content on this website — including but not limited to text, product descriptions, images, logos, brand names, and graphics — is the intellectual property of this company and is protected under Indonesian copyright law (Law No. 28 of 2014 on Copyright / Undang-Undang Hak Cipta). Unauthorized reproduction, distribution, or commercial use of any content without prior written consent is strictly prohibited. The Shopify, Midtrans, and Biteship names and logos are trademarks of their respective owners and are used for informational purposes only.

12. Privacy and Personal Data Protection

We are committed to protecting your personal data in accordance with applicable Indonesian law, including Government Regulation No. 71 of 2019 (PP PSTE) and relevant personal data protection regulations. The following applies:

• Personal data collected during your purchase (name, address, email, phone number) is used solely for order processing, delivery coordination with Biteship, payment processing via Midtrans, and customer communication.
• Your data is stored on Shopify’s secure servers in accordance with Shopify’s data protection standards.
• We do not sell, rent, or share your personal data with third parties, except where required by law or as necessary for order fulfillment (Midtrans for payment processing; Biteship for delivery).
• You have the right to access, update, or request deletion of your personal data. Please contact us to exercise these rights.
• For further details, please refer to our separate Privacy Policy page on this website.

13. Cookie Policy

• Our website uses cookies to enhance user experience, analyze traffic, and support marketing efforts.
• Cookies may include:
  - Essential cookies for website functionality
  - Analytics cookies
  - Marketing cookies
• By using our website, you consent to the use of cookies. Users may disable cookies via browser settings.

14. Limitation of Liability

To the fullest extent permitted by Indonesian law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from: the use or purchase of our products; reliance on product information published on this website; technical errors, downtime, or interruptions on the Shopify platform, Midtrans payment gateway, or Biteship delivery network; or any unauthorized access to your account or personal data not caused by our negligence. Our total liability in any matter shall not exceed the purchase price of the product(s) in question. We are not responsible for adverse reactions resulting from failure to follow product usage instructions, undisclosed allergies, or use contrary to the recommendations of a medical professional.

15. Extended Liability Protection

To the maximum extent permitted by law:

• No liability for regulatory issues in foreign jurisdictions
• No liability for misuse, off-label use, or combination with other substances
• No liability for delays caused by third-party services (Shopify, Midtrans, Biteship)
• Liability is strictly limited to purchase value

16. Third-Party Services

This website relies on the following third-party service providers. Their respective terms and policies apply independently:

• Shopify Inc. — E-commerce platform. (www.shopify.com/legal/terms)
• PT Midtrans (GoTo Financial) — Payment gateway, regulated by Bank Indonesia. (www.midtrans.com/terms-of-service)
• Biteship (PT Selalu Siap Solusi) — Shipping aggregation and courier integration (biteship.com/terms-and-conditions)

We are not responsible for any service failures, data breaches, or policy changes originating from these third-party providers. However, we will make reasonable efforts to assist customers in resolving issues related to these services.

17. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising in connection with these terms shall first be resolved through good-faith negotiation. If a resolution cannot be reached within 30 (thirty) calendar days, disputes may be submitted to the competent courts of Indonesia or, by mutual agreement, to the Indonesian National Board of Arbitration (Badan Arbitrase Nasional Indonesia / BANI). Consumer disputes may also be resolved through the National Consumer Protection Agency (BPKN) or local Consumer Dispute Settlement Body (BPSK).

18. Amendments to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with a revised effective date. Continued use of this website or placement of orders after changes are posted constitutes acceptance of the revised terms. We recommend reviewing this page periodically.

19. Contact Us

For questions, complaints, or assistance regarding your order, payment, or delivery, please reach out to us:

• Email: info@ea-botanicals.com
• WhatsApp / Phone: +62 811 3803 369
• Business Hours: Monday – Friday, 08:00 – 17:00 WITA